Why your complaint is important

We want to provide you with the best possible service.  To do this, we would like to know what you think about our Services.  We welcome your feedback and would appreciate any comments or complaints you want to make about our Service or a member of staff.

However, we know that even in the best-run organisations, things can sometimes go wrong.  If you are not happy with a service you have received from us, we would like you to tell us so that we can try and put things right.  After all, we can only improve our service to you if we know what things aren’t working well.  If you wish to make a complaint about a neighbour or you are experiencing problems in your area please contact your Housing Management Advisor (01623) 608907. 

Choice Based Lettings Appeals

Complaints relating to banding of housing applications will be dealt with under the Homefinder lettings policy  

Call Monitoring and Home Visiting Assessment Appeals

Complaints relating to the assessments for the subsidised Call Monitoring and Home Visiting Services will be dealt with under the appeals procedure.

 assessmentsnts  

Informal complaints

Any complaint that is made verbally is called an ’informal complaint’. Also, complaints made in any other way than shown in the Formal Complaint Section below is called an informal complaint.  

If you have a problem, you can:  

• speak to a member of staff at any of our offices – link to contact us page; and
• tell us why you are not happy and what the problem is.  

Staff will do their best to sort out the problem straight away.  However, it is not always possible to sort out a complaint immediately.  

Annual complaints report

 Download annual complaints report

How to complain 

Ask for a complaints form by telephoning us or calling in to any of our offices.  You can also download a form or submit your complaint on-line.  There is a freepost address for returning your complaint to us:

Freepost RLTC-ZAUU-XZHR

Ashfield Homes Limited

Broadway,

Brook Street,

Sutton-in-Ashfield,

Nottinghamshire, NG17 1AL

If you need help putting your complaint in writing you can either call us on 01623 608925 or you may visit any of our Property Shops where our staff will be more than happy to assist you.  We aim to respond to your complaint within 5 working days.

 Download complaints leaflet and form

Property shop, office addresses and telephone numbers

Complaints assistance telephone line:  (01623) 608925

Submit your complaint using the form below: