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Delivering Excellent Housing Services
Home Home / A-Z of services / On-line services
On-line services

On-line services: Picture of person using a keyboard

 

On-line services

Use our full range of on-line services at your convenience:

 

Contact us on-line 

Choose a home

Improving homes

Rent

Repairs

Safer neighbourhoods

Tenancy

 

Contact us

General on-line serves: Picture of our Head office reception

Ask the Board

Ask a question to our Board who will come back to you with an answer.

Ask us a question

can’t find the answer?  Ask us on-line.

Audio tape

Request information on audi tape.

Complaints

Unhappy with our service? Please let us know.

Compliments

Received excellent service?  Please let us know.

Large print

Request information in large print.

Service improvements

Tell us your ideas for improving our services to you.

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Choose a home

Choosing a home - our on-line services

Appeals

Unhappy with a decision we have made about your housing applicaiton? 

Garage

Apply for a garage.

Points

Look up your housing application points via our Open Ashfield scheme.

Properties

Interested in a property available to let on this site?  Let us know.

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Improving homes

Improving homes - our on-line services

Defects

Let us know if any of the improvements we’ve made to your home have become defective.

Improvements

Apply for permission if you want to make your own improvements to your home.

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Rent

paying your rent - our on-line services

Benefits

Use our on-line calculator to predict the benefit you may receive.

Pay

Make an on-line payment

Rent statement

See your account on-line or look-up your balance

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Repairs

Repairs - our on-line services

Report repairs - let us know on-line about any new repairs

Tracking repairs - keep an eye on the progress we are making to complete your repairs 

 

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Safer neighbourhoods

Safer Neighbourhoods - our on-line services

Anti-social behaviour - report incidents to us

Estates - spotted an issue? e.g. abandoned vehicle, littered street.  Please let us know.

 

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Support services

Support - Our on-line services

Older people - apply for our services including lifelines, especially for our older customers.

Tenancy support - contact us, if you need support keeping/maintaining your tenancy

 

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Tenancy

Tenancy - our on-line services

Illegal occupation - Let us know about anyone squatting or illegally occupying one of our homes? 

Succession/assignment - If you are left in one of our homes after the tenant has died or moved away, please contact us.

 

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Online Poll
Do you feel that there are enough free activities for young people to take part in within Ashfield?
Yes: 3%
No: 96%
External Links
Play this movie to see how we are tackling anti-social behaviour
View this movie to find out more about the Spade Aid initiative
Our services to you on video
Your local council
Find out the latest about the switch to digital
Public services all in one place
Working towards equality
See how local public services are performing
Useful Numbers

For housing advice

(01623) 608907

 

To make an appointment with your Housing Advisor

(01623) 608999

 

Anti-social behaviour hotline

0800 952 0193 (freephone)

 

Report your repairs

(line is open 24 hours)

0800 479 4999 (freephone)

 

First4Support call centre

(line is open 24 hours)

(01623) 608990

 

Textphone/minicom

(01623) 608989

 

Ashfield District Council after hours emergency line

(01623) 550077