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Delivering Excellent Housing Services
Case studies

 

 

“I am very pleased with both my Lifeline and Care Coordinator.  I have had cause to use my Lifeline and each time the service has been wonderful.  The operator has stayed with me and talked to me until help has arrived.

 

I would not be without it and I know it gives my family reassurance as I live on my own.

 

Thank you to all concerned.”

 

Mrs I Wilde, Underwood

 

 

“My Lifeline has been great to me.  I’ve taken ill quite a few times and they have always got me a doctor and my Care Coordinator has also helped me.  She’s done all she can to help.

 

Without these services I don’t know what I would do and I thank everybody at the Call Centre for their help.

 

This service is vital to the old and ill people.”

 

Mr T Harrison, Sutton-in-Ashfield

 

 

“I am satisfied with everything you do for me.  Our Care Coordinator is the best we’ve had.  She’s a gem, she’s the best, she’s a lovely lady.”

 

Mrs A Shelton, Sutton-in-Ashfield

 

 

“I think your service is great and quick.  Last Sunday I pressed my buzzer and on the other end was a very nice lady.  She got in touch with the ambulance and it was very prompt.  Later on in the week she phoned me up and asked how I was.  I thought that was very good of her for doing that.

I couldn’t get over it really; I would recommend your service to anyone.”

 

Mrs I Bailey, Hucknall

 

 

 “On occasion I have had to call.  The support I have received has been BRILL.

 

Very good system; no complaints.”

 

Anon, Selston

 

 

“I pressed my Lifeline after I had fallen.  The response I received was excellent.

 

I feel secure knowing it is there if I need it.”

 

Anon, Kirkby-in-Ashfield

Useful Numbers

For housing advice

(01623) 608907

 

To make an appointment with your Housing Advisor

(01623) 608999

 

Anti-social behaviour hotline

0800 952 0193 (freephone)

 

Report your repairs

(line is open 24 hours)

0800 479 4999 (freephone)

 

First4Support call centre

(line is open 24 hours)

(01623) 608990

 

Textphone/minicom

(01623) 608989

 

Ashfield District Council after hours emergency line

(01623) 550077