If you decide to receive our Call Monitoring service we will provide you with a Lifeline – a small unit that plugs into your existing telephone line to make sure you can call for help if you need it.

The Lifeline has an illuminated red button on it, and comes with a smaller red button that you can wear on a pendant around your neck or a strap around your wrist, whichever is most comfortable for you.

What is the Lifeline for?

If you press either of these red buttons on the Lifeline, a microphone and speaker which are built into the equipment are activated and you are automatically connected to our Support Centre, where our friendly, trained officers can get you the help you need quickly - 24 hours a day, 7 days a week.

The Lifeline is to be used in an emergency, such as a fall or if you suddenly take ill and even if you can’t talk to us to tell us what assistance you need we can tell who you are and where you are calling from as important details (your name, address, medical details and contact information) are displayed on our specialist Support Centre computers.

We will never close down a call without making sure that you are safe and well, so you can feel assured that no matter where you are in the home and garden you can call for help just by pressing a button!

What do I need in order to access the service?

If you would like to access the Call Monitoring service, you will need:
• A working telephone line
• An electrical power socket near to your main telephone point
• At least one local friend or family member who can check your welfare in an emergency
• To live in the Ashfield area

If you only want the Call Monitoring service, you will receive a visit once every 6 months, so that we can check that the Lifeline equipment is working as it should and to check that the details we have on your confidential file are correct and up-to-date.

You will need to test the Lifeline once a month so we can check we are receiving your calls loud and clear.  If you decide to have the Home Visiting package as well, your Care Coordinator will test it with you.

  How to apply

  FAQs