Every attempt is made when dealing with your application to ensure that you are kept well informed about the status of your application. Also, when an offer of accommodation is made we aim to ensure that the service we offer continues to meet with the highest standards.

If we make a decision at any stage of the process where you feel that we have made a bad decision or have treated you unfairly in any way, then please let us know.  Any appeal that you make to us will be dealt with care and consideration in line with our complaints procedure. 

	complaints procedure
	You can also make an appeal on-line by completing the form below: