Your right to appeal

If you feel that we have made a bad decision or have treated you unfairly in any way, then please let us know.  You have the right to appeal against any decision that affects your application, this could include the following

• Removal from the Housing Register
• Appeal against the number of medical points you have been awarded
• Suspension from the Housing Register

An explanation of how the appeals process works can be found in the document attached below.

  Appeals process

Customer Complaints

If you are unhappy with the way we have handled your appeal or with its outcome you can complete a Customer Complaint, which you can do in a number of ways.  Please see the link below to our complaints procedure.  Our aim is to make a full response to you, with our reasons, within 5 working days. 

 complaints procedure

Appeal on-line

Make an appeal on-line by completing the form below: